Why Buy From R-Tec?
Nothing compares to seeing / touching your purchase in real life
Most companies come across as if they have the parts in stock, but really they wait for your order then order the part from the supplier to them and then send it on to you. Our superstore in St Albans offers the chance to compare it to the numerous other great products in our store and gives you the opportunity to take it home the same day! No waiting in for days and days for your purchase to be delivered and chancing things to delivery companies that promise delivery times.
We are committed to giving the best price and service
In the unlikely event you've seen the price cheaper at an online retailer or a store, we offer an unrivalled price match system. Surely you would prefer to buy from a reputable store instead of a online bedroom seller?
What happens if something goes wrong? We pride ourselves on being there for you
We are not just at the end of an email address that might go unanswered! We have our superstore based in St Albans, Hertfordshire. We are always on the phone or you can come to our store. Open from 9.30am - 5.30pm Monday to Saturday.
We always aim to offer the best customer service
Many companies promise this, but few see it through. We try and install the importance of first rate customer service as a priority from day one when a new staff member joins the business, with the promise that if we do something wrong we'll do our very best to rectify it.
We are the No1 authorised retailer for some of the best brands in the car sector
Our St Albans superstore is full to the ceilings and our buyers barely stop in order to secure you the sharpest deals and the biggest choice of all the top names. Don't settle for a cheaply made unbranded product from a shady store, when you can buy a real top brand product from us at literally the same price (or less in many cases!).
We have been here for a while
Unlike other companies which start up offering deals and then close down within a year, we are proud to have had our superstore in St Albans for over 10 years, far outstaying most of our competitors. We also have over 30 years of experience in the modifying industry, due to most of us working for other companies previously.
We offer the best guarantees in the car customising business
Most web sellers are offering products supplied indirectly from the suppliers meaning they are not covered and trusted under the manufactures terms and conditions. We are Authorised sellers for all the products we retail and are recognised by our suppliers. Our products are all backed by the manufactures warranties and if they don’t warranty the product for any reason and we believe it should be warranted, we will try to resolve it.
Full fitting service at our St Albans store
Most people have a mate who’s handy with a spanner, but a lot of the products if fitted incorrectly can be dangerous and affect your vehicles handling. Our superstore in St Albans, Hertfordshire offers a full installation service for the majority of products we offer, all fully installed by our trained technicians. Our fitting is fully backed by our workshop guarantee. If a product fails that we supplied and fitted within the first year, we will remove and re-install free of charge.
Group Buys
If you either run a forum or just have a large circle of friends we offer a group buy service. Please contact us with your request of 10 items or more of the same type of product i.e. 'Eibach Springs for a Ford Focus RS Mk2' and we will offer you a special price for you and your friends depending on the product.
10 or more people will have to purchase the product before the deal will be honored.
Email sales@rtecshop.com with your request. We will then offer you a special price based on 10 or more units.
We are able to take a single collected payment or we can keep track of individual payments. - So you could ask people on a Forum to call up R-Tec and we will take each individuals payments and delivery addresses if need be.
Give us a call to discuss your requirements, we are always sorting out group buys for Owner's clubs. Tel: 01727 790 100
Price Matching Policy
Seen an identical product at a cheaper price elsewhere? Well... We hate being beaten on price, so we will always do what we can to match prices... Give us a call or drop us an email and let us know where you have seen the product cheaper... Please note: We do not price-match eBay or second hand items.
In the unlikely event you've seen the price cheaper at an online retailer or a store, we offer a price match system. Surely you would prefer to buy from a reputable store instead of a online bedroom seller.
We go to great lengths and huge expense to keep as much stock on site at all our store and workshop and for our valued customers.
To take away immediately: Please be sure when checking out our competition that the stock you are interested in actually exists!
A few simple terms and conditions apply:
- Products must be brand new, not end of line, boxed and in stock at time of purchase.
- If a product is not available to mail order then the retailer must have an outlet within 50 miles of R –Tec Auto Design’s Main showroom and workshop.
- If a product can’t be collected locally the Price Beat must include next day P&P.
- We must be able to verify stocks.
- Price Beat only valid against products from authorised UK reputable stores/websites.
- Price Beat includes our warranty including our workshop fitting labour warranty which is 1 year within our price, Please check our competitor's offer a equivalent warranty with their price.
- Price Beat excludes special orders and many accessories under £50.
- In order to qualify, products must be like for like with regards to specification, colour & condition. E&OE.