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Delivery Information
Goods Dispatch
We aim to dispatch goods within 24hrs of completion of payment process for orders paid by credit/debit card or postal order. We will post items via the delivery method selected however we accept no responsibility for loss, damage or late delivery through no fault of our own. In certain cases it may be possible to claim compensation for lost items however we need to be notified within 14 days that the product has not arrived else we will not be able to claim and you may lose the money spent on that lost item. In the exceptional circumstances where we find we are at fault ie. lost order, we will send the item and refund all postage costs. The following applies to goods ordered over the value of £50 or of a large nature items below will generally be dispatched via the Royal Mail Network or business post.
We aim to reply to emails within one working day of receipt whether they’re general enquiries or complaints. Click here to view our contact details.
Delivery Times
All goods over £50 are delivered via carrier service, between 8:30am and 5:30pm Monday - Friday, and require a signature upon receipt and the following applies:
UK Mainland Customers - Delivery is made by carrier, If you cannot arrange for someone to be available to sign for the goods, please let us know immediately for an alternative delivery date or alternative delivery address to be scheduled.
UK Offshore Customers/EU Customers – Unfortunately we do not send overseas currently.
Delivery Charges
These are priced per item based on weight and value, Special rates apply for bulk orders. We reserve the right even after confirming your online order via email to obtain quotes from delivery companies for the cost of delivery of your item and if delivery cost is found to be more than the price previously charged to give you the option to pay the extra to have it delivered or to have a full refund. We will not be obligated to deliver the item at the previously charged price and put us in a loss making situation.