These conditions apply to your use of our Website and any products therein. By accessing this Website, placing an order or making a purchase at R-Tec Auto Design in St Albans you agree to be bound by them.
'Conditions' means these terms and conditions. 'Personal Information' means any personal details provided by you via the Website; 'User(s)' means (a) user(s) of the Website either collectively or individually, as the context requires; 'We/us/our' means R-TEC, 'Website' means the website located at www.rtecshop.com or any subsequent URL which may replace it; and 'You/your' means you as a user of the Website.
RTECSHOP.com is a trading name of R-Tec Auto Design Ltd.
For information regarding incomplete, damaged or fault items, incorrect parts or exchanges, please refer to our Returns and Exchanges section.
Depending on if you order at our store or via another means we may ask for you for a deposit for us to hold or order in a part for you or a time for one of our services. A deposit means “A sum payable as a first instalment on the purchase of something or as a pledge for a contract, the balance being payable later”.
If you order online, and a product is out of stock, incompatible or unavailable for any other reason, we will be in touch as soon as we become aware.
If you have requested collection from our store, we will take a deposit. The balance of the payment will need to be taken from you in the store upon collection or installation. We will always inform you if we will need a deposit instead of full payment. Please note: Normally if you require to collect a part, we may need to see identification that you are the cardholder.
If you require to cancel a booking, we require 24hr notice or you may incur a cancellation charge. We take a deposit to hold a space for you for a specific time. If you do not turn up for your booking, we would have a space and a technician where we will not have a job to fill it.
We aim to despatch goods within 24hrs of completion of the payment process for orders paid by credit/debit card or postal order. This is only for stock items, special order items may take longer but we will confirm when we receive your order.
We reserve the right even after confirming your online order via email to obtain quotes from delivery companies for the cost of delivery of your item and if the delivery cost is found to be more than the price previously charged to give you the option to pay the extra to have it delivered or to have a full refund. We will not be obligated to deliver the item at the previously charged price and put us in a loss-making situation.
We will post items via the delivery method selected however we accept no responsibility for loss, damage or late delivery through no fault of our own. In certain cases, it may be possible to claim compensation for lost items however we need to be notified within 7 days that the product has not arrived else we will not be able to claim and you may lose the money spent on that lost item. In the exceptional circumstances where we find we are at fault ie. lost order, we will send the item and refund all postage costs.
Goods ordered over the value of £50 or of large nature items below will generally be dispatched via the Royal Mail Network or business post, between 8:30 am and 5:30 pm Monday - Friday, and require a signature upon receipt. If you cannot arrange for someone to be available to sign for the goods, please let us know immediately for an alternative delivery date or alternative delivery address to be scheduled.
Unfortunately we do not send overseas. We only deliver inside the United Kingdom.
Goods returned under warranty must be accompanied by a valid proof of purchase and will be dealt with as a matter of priority with the manufacturer, for quality control purposes and to establish whether the cause is a genuine manufacturing fault.
R-Tec Auto Design is not responsible for any carriage charges or labour charges incurred during the fitment, or removal of suspected faulty incorrectly ordered or supplied parts. All warranty claims are classed as a return to base warranty.
Painted alloy wheels have a 6-month warranty unless otherwise stated. This is only valid if they have been cleaned regularly, have not been kerbed and have no stone chips etc that have broken the lacquer. We suggest commercial wheel cleaners are not used on Alloy or Chrome wheels. Wheel manufacturers are so adamant about the potential damage from wheel cleaners that the use of these will void the manufacturer's warranty. Never pressure wash alloy wheels as this can badly affect the paint and will also void the warranty. We would recommend washing alloy wheels at least twice a week with a normal car wash solution.
Chrome wheels have no warranty owing to UK adverse weather conditions and suggest during the winter chrome wheels should be removed to avoid deterioration. Alloy wheels, especially polished or non-metallic plated wheels require special cleaning.
WHEEL WARRANTY - Please be careful not to kerb your alloy wheels or damage them in any way as this will void the manufacturer’s warranty. The use of any acid or acid-based cleaner on your wheels will also void your warranty.
GUARANTEE - All items for sale on this website are covered by a the respective manufacturer’s warranty, or our guarantee. Every item unless stated is covered for at least 6 months unlimited mileage (from the date of invoice) – some items are longer. Guarantees and warranties cover manufacturing defects and not misuse or abuse.
R-Tec Auto Design always takes its relationships with customers seriously. We always try to offer a first-class level of service. If you are not happy with any aspect of our service or if you have any queries or comments, then please let us know.
We aim to reply to emails within one working day of receipt whether they are general enquiries or complaints. Please contact our team during opening hours.
In the unlikely event, you have seen the price cheaper at an online retailer or a store, we offer a price match policy meaning we will try to match or beat the price found. We strongly believe our customers would prefer to buy from a reputable store such as R-Tec Auto Design, established in 2001, rather than an online ‘bedroom seller’ or a company you have never heard of.
We go to great lengths and huge expense to keep as much stock on-site at our store and workshop and for our valued customers.
Please be sure when checking out our competition that the stock you are interested is in stock. A few simple terms and conditions apply:
You may send us notices under or in connection with these Conditions: by post to R-Tec Auto Design, Lyon Way, Hatfield Road, St Albans, Herts, AL4 0QU. By email to email@example.com Proof of sending does not guarantee our receipt of your notice, you must ensure that you have received an acknowledgement from us, which will be sent within 5 working days of our receipt and should be retained by you.
We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us. The website is copyright of R-Tec Auto Design Ltd. All rights reserved.
If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.
Limitation of liability While we will use reasonable endeavours to verify the accuracy of any information we place on our website rtecshop.com, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an 'as is' and 'as available' basis without any representation or endorsement. Unless specified in separate terms and conditions related to a particular product or service, we make no warranties of any kind, whether express or implied, in relation to the Website, or products or services offered on the Website whether by us or on our behalf including but not limited to, implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, accuracy, compatibility, security, completeness, or condition or any implied warranty arising from course of dealing or usage or trade.
Unless specified in separate terms and conditions related to a particular product or service, we make no warranty that the Website or products or services offered on the Website whether by us or on our behalf will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the Website or the server that makes it available or products or services offered on the Website whether by us or on our behalf are accurate, or reliable. We will not be responsible or liable to you for any loss of content or material as a result of your visit to or purchase from our Website. Notwithstanding any other provision in the Conditions, nothing shall limit your rights as a consumer under United Kingdom law.
You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of the Website and any information provided to or taken from the Website by you. We will not be liable in contract, tort or otherwise if you incur loss or damage connecting to the Website through a third party's hyper-text link. We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent misrepresentations) or otherwise out of or in connection with the Website or products or services offered on the Website whether by us or on our behalf for any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or any loss of goodwill or reputation; or any special or indirect or consequential losses; in any case whether or not such losses were within the contemplation of either of us at the date on which the event giving rise to the loss occurred. Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees, or products supplied.
Each provision of these Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
Nothing shall be construed as a waiver by us of any preceding or succeeding breach of any provision.
R-Tec cannot be held responsible if a part we supply or install voids or is detrimental to and O.E vehicle manufactures warranty or car insurance. Please always check with the relevant companies before you purchase or have a part installed.
These Conditions (as amended from time to time) contain the entire agreement between you and us relating to the subject matter covered and supersede any previous agreements, arrangements, undertakings or proposals, written or oral, between you and us in relation to such matters. No oral explanation or oral information given by either of us shall alter the interpretation of these Conditions. You confirm that, in agreeing to accept these Conditions, you have not relied on any representation save insofar as the same has expressly been made a representation in these Conditions and you agree that you shall have no remedy in respect of any misrepresentation which has not become a term of these Conditions save that your agreement contained in this Clause shall not apply in respect of any fraudulent misrepresentation whether or not such has become a term of these Conditions.
The Conditions will be exclusively governed by and construed in accordance with the laws of the United Kingdom whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.
A contract of sale shall be deemed to exist between R-TEC and you when you receive a confirmation of order from us or an invoice. You must check that the order details, invoice and delivery address are correct and notify us immediately of any discrepancies. We advise that you print a copy of this confirmation for your own records.
You agree to be fully responsible for (and fully indemnify us against) all claims, liability, damages, losses, costs and expenses, including legal fees, suffered by us and arising out of any breach of the Conditions by you or any other liabilities arising out of your use of the Website, or products therein, or the use by any other person accessing the Website using your PC or internet access account, or the products therein.
We reserve the right to: modify or withdraw, temporarily or permanently, the Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or the products therein, and/or change these Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change.
It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.
Pictures and images throughout this site are used for illustration purposes only, from time to time product packaging may vary slightly and where first aid items are concerned the contents may differ however the item you receive will have the same monetary value as the item you ordered. Every effort is made to keep our website constantly updated.
Errors and Omissions Excluded.
This does not affect your statutory rights in anyway.