R-Tec Auto Design Ltd, RTECSHOP.com & LONGLIFE St Albans
Tuesday 24th March 2020
To all our valued customers,
Our thoughts are with all those who have been impacted by the Coronavirus pandemic.
The safety of our customers and staff is our top priority and we are taking this situation seriously, day-by-day. We have drastically changed the way our business works as defined further on in this statement.
In line with our Government's guidance published on 23rd March 2020, 'Garages' are listed as an essential business. Therefore, R-Tec Auto Design is continuing to operate partially, but with special rules in place to protect our customers and staff. After last week's pandemic precautions were taken in-store, we have initiated further strict procedures to minimise the spread of Coronavirus.
Now that the population of the United Kingdom is severely restricted, we need to be able to rely on our cars when we need them. Part of our customer base, including critical workers, medical businesses, teachers and local services rely on us for essential workshop services. We are offering discounted products such as tyres for NHS frontline staff so that their vehicles remain safe and reliable.
Our online business RTECSHOP.com is still fully functioning. A limited team of staff is processing orders with our functioning suppliers to fulfil your orders, and delivering from next-working-day. We are continuously working with our suppliers and product manufacturers to update which products are available and which are not.
As of Tuesday 24th March, the R-Tec showroom will be closed to the public for general browsing. This will remain the case until further notice. We will only allow one customer on to the premises at any time, with access limited to the reception foyer area only. If you would like to collect an order, please call ahead and we will be happy to have your order ready for you when you arrive. Where possible we would request that your orders are shipped directly to your home address.
Our phone lines and live chat remain open. Orders will be processed where possible, and we will aim to quote all enquiries within 24hrs. Car handovers and bookings are being handled in the reception foyer area, with new, minimal contact procedures. Where possible, payments and deposits are going to be handled online.
Some of our staff are working remotely to reduce contact and please note various facilities, resources and suppliers are limited. We are continuing to ensure our COVID-19 precautions are being executed where any person(s) are operating in the building (see update from Tuesday 17th here).
Please do not visit us with general enquiries, questions or for browsing. Any queries should be made online via our website, via our live-chat or by calling our normal number: 01727 790 100. Our product range and services are listed online.
Please stay safe and visit www.rtecshop.com to purchase anything you need.
This information is subject to change without notice. Please call us if you are thinking of collecting or dropping off a vehicle for essential repairs.
R-Tec Auto Design